How do I get a refund?

Requests for a Firepush refund must go through the Shopify support team. Learn more below.

Tom avatar
Written by Tom
Updated over a week ago

We hope you are satisfied with Firepush, but if for any reason you want a refund, you will need to approach the Shopify support team.

Send Shopify support as much information as possible, including the app concerned and how much you want to be refunded.

They will open a support ticket and email us to request approval.

If all the information is correct, we will approve the request.

Shopify support then send the request to the Shopify finance department, who issue the refund.

All billing  goes through Shopify, which means we don’t have direct access to the Shopify refund system.

SMS Refund

We only provide refunds on amounts higher than 20 USD.

We get charged when we connect the customer to the SMS service, so we only refund bought credits like this: Bought credits = 20 USD. 

In this case both amounts cancel each other out (20-20=0), so there is no refund. 

You can always retrieve and use credits currently in your account

Please note. Bonus credits are not refundable.

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