Firepush offers two pricing plans to suit any budget. As an established and trusted omnichannel marketing provider, Firepush provides business owners with highly impactful marketing at competitive prices.

Choose either the Basic or Pro Plan depending on your number of contacts and the amount of activity you want to carry out. You can get started on either plan for free – you’ll start paying once you reach the limit of 250 contacts and 500 messages.

We designed our pricing structure this way to enable you to try out all of Firepush’s features before you commit to a monthly spend – and to help you kickstart your marketing campaigns.

Pricing plan quick comparison

  • Basic plan – ideal for small and medium-sized growing businesses with a focus on email marketing.


    Send up to 500 messages per month to a maximum of 250 contacts completely free. You’ll get full access to all of Firepush’s features, plus live support chat.

    If you have 25K or more contacts, you’ll also get a dedicated Customer Success Manager among other benefits.


  • Pro plan – best for businesses that need to send a high-volume of messages, that also use SMS in their marketing mix.


    Send up to 500 messages per month to a maximum of 250 contacts completely free. This plan gives you unlimited emails and web pushes, plus free SMS for managing the whole customer experience.

    From 15K contacts, you’ll get dedicated technical support and your own Customer Success Manager to help take your business to new heights.

Free ‘kickstart’ offering

Basic

PRO

Free contacts / month

250

250

Free emails / month

500

500

Free web push / month

500

500

SMS/MMS / month

Up to 60

Up to 60

Channels

Basic

PRO

Emails / day

No restrictions

No restrictions

Emails / month

Up to 12

Unlimited

SMS/MMS

Included

Included

Free SMS

Up to 60

Included

Web push

Included

Included

Audience segments

Basic

PRO

Number of segments

20

200

Segment rules

All

All

Automations

Basic

PRO

Email, web push, SMS

Unlimited

Unlimited

Firepush branding

Optional

Optional

Sign-up Forms

Basic

PRO

Embed sign-up forms

Yes – unlimited number

Yes – unlimited number

Firepush branding

Optional

Optional

Campaigns

Basic

PRO

Email, web push, SMS

Included

Included

Campaign editor

Included

Included

Booster

Included

Included

Firepush branding

Optional

Optional

Integrations

Basic

PRO

Popup and forms

Included

Included

Review request

Included

Included

Wish list notifications

Included

Included

Support

Basic

PRO

Live chat support

Included

Included

Priority support

1 hour response time

15 minutes response time

Customer Success Manager

From 25k contacts

From 15k contacts

Reports

Basic

PRO

Standard reports

Included

Included

Advanced reports

Included

Included

Which plan is right for me?

The top reasons why customers choose the Pro plan over the Basic plan include:

  • Being able to send unlimited emails and web pushes each month).

  • Getting free SMS credits which equates to extra value.(

  • Adding push notifications to their channel mix.

  • Getting priority support from a dedicated Customer Success Manager (for Pro plan users with plans costing in excess of $400 per month).

Contact-based billing

Your contact list is made up of two types of contact profiles: subscribers and un-subscribers.

  • Subscribers - these are people who have opted-in to receive your email/SMS/web push marketing communications. Opting in covers them to receive both marketing and transactional messages. We only charge for subscribers. Paid plans work as a monthly charge based on your current number of subscribers. The total count of these two numbers places you in one of our billing tiers.

  • Un-subscribers - people who have actively opted-out of your email/SMS/web push marketing messages. Un-subscribers won't receive any messages and we don’t charge for them.

Importing and reviewing contacts

Firepush easily allows you to connect to Shopify and import all clients/customers who have opted-in for your email, SMS or web push marketing communications.

All imported contacts initially get ‘Pending for approval’ status. You’ll be asked to review these contacts and approve or reject them.

Any approved contacts will then be classed as billable contacts, and you’ll be able to send marketing campaigns to them.

Note: you won't be able to send any messages to unapproved contacts.

Why do we ask you to review the contacts you import?

This process will protect you from unexpected Firepush charges which could occur due to importing contacts in bulk from your Shopify customer database.

Contacts which are collected via Firepush signup forms or your store’s checkout page after the app is installed will be converted into billable contacts automatically.

Billing tiers

Firepush pricing is based on billing tiers. We automatically adjust the billing tier as your subscriber list grows or shrinks. See our billing tiers below:

If your contact list is larger than those shown in our billing tiers here, and you would like to know the price for a specific amount of contacts, view our pricing. Alternatively, our support team is happy to advise you. Contact us via our live chat button. .

Refill limits

In the event that you run out of email, SMS or web push credits before your billing period ends, you can refill your limits. The price for limit refill is calculated as follows:


Monthly price / the number of the current billing cycle week = refill price


Subscribing to a paid plan

To take up one of our paid plans, click on ‘My account’ in the top right corner of the screen.

Then click the 'Upgrade plan' button from the dropdown menu.

Next, choose the plan you'd like to subscribe to and click 'Upgrade'.

In the next step, you'll be asked to accept Shopify charges.

Once you accept Shopify charges, you'll be billed the amount displayed on the screen and your selected plan will immediately take effect.

Change your plan

To upgrade or downgrade your plan, visit ‘My account’ and then ‘Payment information’.

On the ‘Payment information’ page, you can alter your subscription and either upgrade or downgrade to a different plan.

When you choose to change your plan, your billing cycle will restart. We’ll charge you accordingly based on your new plan and tier.

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