SMS Marketing | Welcome to the FirePush Help Center!

How to upload SMS subscribers to Firepush

Learn how to upload existing SMS subscribers to Firepush and why TCPA compliance is essential for when you originally collected them.

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Updated over a week ago

What types of content are strictly prohibited for SMS and email campaigns?

Some content is strictly prohibited as part of Firepush SMS and email campaigns, as we must comply with U.S. federal law.

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Why are your SMS messages not being delivered?

It's normal to find that some of your Firepush SMS messages haven't been delivered. Here are the factors surrounding SMS deliverability.

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How to segment your subscribers for Firepush SMS campaigns

Segmenting your Firepush SMS subscribers means you can send out highly targeted and relevant campaigns. Here's what you need to do.

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How to create effective SMS campaigns that will grab attention

Text messages naturally have an excellent open rate, but there's lots you can do to make your SMS campaigns stand out from the crowd.

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Updated over a week ago

Firepush integration with Loox photo reviews app

Take customer reviews to the next level with Loox. It'll help you build strong social proof, and in turn, drive more sales for your store.

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Updated over a week ago

Can I import my SMS subscribers from file?

There are a few things you need to note before uploading a file to Firepush with your existing SMS subscribers.

Written by Tom
Updated over a week ago

Black Friday and Cyber Monday marketing campaign checklist

Read this before you send out any Black Friday and Cyber Monday (BFCM) Firepush marketing campaigns to avoid any potential issues or delays.

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Best timings for sending abandoned cart SMS alerts

Timings matter when sending out your abandoned cart campaigns. Make use of our insights below to help recover lost sales.

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TCPA Compliance Step by Step Guide

How does the TCPA affect your Shopify business?

Make sure you understand the TCPA and how this federal law can affect your Shopify business - read this guide below to get started.

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Action Required: TCPA Compliance

Before you send out Firepush marketing campaigns, you should ensure that your marketing processes are TCPA-compliant.

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Get consent to send marketing messages (Step 1)

The first step in making your checkout page TCPA-compliant is to capture marketing consent in the right way. Learn more below.

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Explain how the customer will receive messages (Step 2)

How to clearly explain what marketing messages your customer is likely to receive from you, in accordance with TCPA compliance.

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Obtain the customer’s phone number (Step 3)

Step 3 in the process of making sure your store's checkout page is TCPA compliant.

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Explain how the customer will receive messages (Step 4)

Step 4 in the process of creating a TCPA-compliant checkout page for your Shopify store.

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Legal documentation (Step 5)

This is step 5 on how to set up your Shopify store's legal documentation, in accordance with the TCPA and CTIA.

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TCPA Compliant Popup and Checkout page Examples

An example of how your Shopify store's checkout page might look once you've included certain statements and checkboxes relating to the TCPA.

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Updated in the last hour

How to fix the privacy policy page display error

Is your privacy policy page displaying incorrectly after you've added privacy policy text to the checkout page? Here's how to fix it.

Written by Tom
Updated over a week ago

SMS features

What is a win-back customer SMS

One Firepush SMS campaign you can send out is the 'win-back customer' campaign. It helps you get more value from existing customers.

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Updated over a week ago

What is a countdown SMS

Add a sense of urgency to your marketing campaigns by using a countdown timer with a discount code that's automatically applied at checkout.

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What is a delivery update SMS

The 'delivery update' SMS campaign is an automation you can set up to automatically inform customers about their order progress.

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What is a seasonal update SMS

Send out the 'seasonal update' SMS campaign to boost seasonal sales. This is especially useful during major shopping holidays.

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What is a new product SMS

Help new products fly off the shelves with a Firepush 'new product' SMS campaign. Learn more about it below.

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What is an abandoned cart SMS

Recover lost sales automatically by setting up abandoned cart SMS campaigns. This reminds shoppers about items they've left in their cart.

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What is a promotional offer SMS

Encourage customers to purchase with a promotional SMS campaign direct to their phone.

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What is a review request SMS

Build social proof automatically with a well-timed 'review request' SMS campaign to customers who've recently purchased from your store.

Written by Tom
Updated over a week ago

What is a welcome SMS

Set up an automated 'welcome' SMS campaign to connect with new subscribers and increase the chances of early sales.

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Legal

SMS Terms of Service & Anti Spam Policy

Firepush has clear SMS Terms of Service and an Anti Spam Policy. Read it before sending out Firepush SMS campaigns for your Shopify store.

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SMS mobile messaging marketing program privacy policy

The SMS mobile messaging marketing program privacy policy set out below forms part of a wider Firepush privacy policy.

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Compliance with SMS and MMS marketing regulations

This article sets out the key things you need to know about SMS and MMS regulatory compliance in advance of sending out Firepush campaigns.

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SMS Mobile Message Marketing program terms and conditions

The SMS mobile message marketing program terms and conditions set out below is part of Firepush's full length terms and conditions.

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Model agreements to help you update your Terms of Service

These model agreements are designed to help you quickly create a section about SMS/MMS marketing within your store's terms and conditions.

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Other

Can I register multiple sender IDs on my account?

Firepush does support multiple sender IDs on a single account.

Written by Tom
Updated over a week ago

Are sender IDs available in every country?

Alphanumeric SMS sender IDs aren't available in every country. Check this list below to see exactly which countries are supported.

Written by Tom
Updated over a week ago